Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
by
swlh » Wed Feb 01, 2023 11:57 pm
We have had Sonic fiber internet for a couple of years with good service. Recently, internet started dropping out once or twice a day. Power cycling the RG bring it back online. The ONT seems stable and it does not seem like the problem is with the fiber. Sonic sent a replacement SR515AC, but the daily outages continue. Anyone else have this problem?
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swlh
- Posts: 1
- Joined: Wed Feb 01, 2023 11:44 pm
I am sorry to hear you are experiencing problems with your connection. I have reviewed your circuit and believe there may be a physical issue causing these drops outs. Someone will be reaching out to you shortly to schedule an appointment with one our installers to diagnose/repair this.
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spencerw
- Posts: 65
- Joined: Tue Mar 12, 2019 10:37 am
Spencer W.
Community and Escalations Specialist
Sonic
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