Hello Dane and Staff!
I wanted to bring to your attention a problem that has now occurred twice in just over a month.
On October 31, 2022, I was informed by Sonic that my ACP credit was transferred away from Sonic. I contacted the ACP administrator, USAC. I was informed by them that my benefit was applied to Comcast. This occurred without authorization or input from me. I was able to transfer the benefit back to Sonic.
Today, December 1, 2022, I was again informed by Sonic that my ACP credit was again transferred away from Sonic. I immediately transferred the benefit back to Sonic. I subsequently called the ACP adminstrator, USAC. The person I spoke with there could not determine who had claimed the benefit away from Sonic, as their system only shows current provider - Sonic. She did say "this happens quite often."
This reminds me of the chronic "slamming" with long-distance providers that happened readily decades ago. There needs to be a PIN or some other method involved to block these thefts. The ACP Application ID I submitted the first time this happened was not shared with ANYONE other than Sonic, so it's a mystery how this is happening.
Perhaps Sonic can levy a complaint with someone with authority at USAC to try to ward off this problem.
Thanks!
I wanted to bring to your attention a problem that has now occurred twice in just over a month.
On October 31, 2022, I was informed by Sonic that my ACP credit was transferred away from Sonic. I contacted the ACP administrator, USAC. I was informed by them that my benefit was applied to Comcast. This occurred without authorization or input from me. I was able to transfer the benefit back to Sonic.
Today, December 1, 2022, I was again informed by Sonic that my ACP credit was again transferred away from Sonic. I immediately transferred the benefit back to Sonic. I subsequently called the ACP adminstrator, USAC. The person I spoke with there could not determine who had claimed the benefit away from Sonic, as their system only shows current provider - Sonic. She did say "this happens quite often."
This reminds me of the chronic "slamming" with long-distance providers that happened readily decades ago. There needs to be a PIN or some other method involved to block these thefts. The ACP Application ID I submitted the first time this happened was not shared with ANYONE other than Sonic, so it's a mystery how this is happening.
Perhaps Sonic can levy a complaint with someone with authority at USAC to try to ward off this problem.
Thanks!