Speeds are slower than when I had Xfinity

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
7 posts Page 1 of 1
by wstutes88 » Mon Oct 03, 2022 5:50 pm
Hi there,

I just had Sonic installed a few weeks ago, and I'm dealing with speeds that are just as slow as when I had Xfinity.

https://sonic.speedtestcustom.com/resul ... bfc01ee8d2

The technician mentioned a router could help improve speeds, but this seems really low for fiber internet speeds.

Any advice?
by joeyyung911 » Mon Oct 03, 2022 5:56 pm
Are you through AT&T?
Excelsior, Sonic Fiber
by wstutes88 » Tue Oct 04, 2022 5:55 pm
No - I connected directly with Sonic not through AT&T
by joeyyung911 » Tue Oct 04, 2022 6:12 pm
Is it possible for you to plug your computer/laptop directly into the ONT (to negate the router in the equation) and see what speeds you get?
Excelsior, Sonic Fiber
by dane » Tue Oct 04, 2022 6:22 pm
Slower on Ethernet or via Wifi?
Dane Jasper
Sonic
by ngufra » Thu Oct 06, 2022 11:32 am
it sounds like dsl speeds not gigabit fiber.
by spencerw » Thu Oct 06, 2022 2:37 pm
We are sorry to hear you have been experiencing slow speeds. We would like to do some troubleshooting with you to resolve this issue. We reached out via email on 10/04 and will be reaching out via SMS today. If you would prefer to troubleshoot over email, just ignore the SMS and respond to our support email!
Spencer W.
Community and Escalations Specialist
Sonic
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