Service has been fine- a little slower than people with Comcast or Xfinity are used to, but good enough for my needs. We started having problems in March where the internet would go down, and eventually come back on again. Sometimes I'd run my computer's troubleshooter, reset the modem, or call tech support. Usually it would just come back on its own when it felt like it. ATT checked out the lines and they were reported to be working ok.
The internet gradually got worse, sometimes down for days at a time. You sent us a new modem. I scheduled a visit to my home from your staff several times, then cancelled when the internet came back on. There were problems with us not being assigned an IP address. Or the troubleshooter would say that it couldn't find the DNS server. ATT said that their lines were fine. A Sonic guy came out and ran a new thick phone cable from the box outside into a new phone jack. With a new splitter and green cord, everything inside had been replaced, but still no internet.
Later that week I talked to a tech support guy named Jordan, who managed to get me online remotely, but after a half hour, it once again became intermittent. I tried to talk to him again, but was told that any tech could help me.
Finally, we had a joint meeting with ATT and Sonic maybe a month ago. I thought we would finally have the internet again.
The outcome was disappointing. We were told:
-The line to our house had degraded.
-ATT doesn't repair these lines because they are dated
-Sonic cannot give us service anymore
-we should look into Comcast or satellite internet (ugh!)
Four years ago a roommate tried to get Comcast set up here, and they couldn't do it so that is not a likely option. They say I am “out in the boonies” here when I'm on a congested hillside in Forestville right off River Rd., barely 10 miles from Santa Rosa. Can anything be done? Why am I the only person on my street with this problem? The Sonic technician explained it like it was a common problem, but admitted that he had never seen it before.
After a month, I reluctantly signed up with Hughes satellite service. The service is ok, but I hate being metered, and am afraid watching a video will use up my data allowance for the month, and hate the fact that they send threatening letters to people who download torrents. I would love to continue being a Sonic customer. Can ANYONE there help me? Thank you.
P.S. I still have Sonic providing my landline phone service (and I'm still paying for internet service because I'm so reluctant to let it go). It has been problem-free. What will it cost to continue?