Hello Dane and team,
I've been a Sonic customer for over 10 years and a fan of the product and superior service you folx always provide. Sonic has always been a pioneer of privacy initiatives and as a customer that's been important to me.
I've never posted in a forum such as this but there is one glaring ongoing UI issue that could solve for probably a lot of phone calls into tech support and have an impact on reducing cybercrime.
How do you change the email password on an email that is not connected to your main member email?
Further when I arrive to my "main members page" and finally click on <Email> I'm not sure if this workflow is under Webmail or Manage Inboxes and a lot of time is wasted. Sometimes when people are changing their email passwords they are doing it under duress. They have just learned they have been victim to a phishing attempt or a data leak and need to immediately change their password to prevent further harm.
It would be helpful to change this UI to improve the UX of the customer. Suggestion for "change your email password" to be more prominently displayed in the dropdown menu.
Thank you!
I've been a Sonic customer for over 10 years and a fan of the product and superior service you folx always provide. Sonic has always been a pioneer of privacy initiatives and as a customer that's been important to me.
I've never posted in a forum such as this but there is one glaring ongoing UI issue that could solve for probably a lot of phone calls into tech support and have an impact on reducing cybercrime.
How do you change the email password on an email that is not connected to your main member email?
Further when I arrive to my "main members page" and finally click on <Email> I'm not sure if this workflow is under Webmail or Manage Inboxes and a lot of time is wasted. Sometimes when people are changing their email passwords they are doing it under duress. They have just learned they have been victim to a phishing attempt or a data leak and need to immediately change their password to prevent further harm.
It would be helpful to change this UI to improve the UX of the customer. Suggestion for "change your email password" to be more prominently displayed in the dropdown menu.
Thank you!