I am very sorry, I took the notes from the recent dispatch as accurate. They had claimed they came out and even spoke with you. That being said, I am escalating this with them. Our team is going to reach out to AT&T and get someone out there. We should be reaching out via phone to the telephone number on file. We will get them back out there, they might be resistant to getting it 6/1 but we need to get it stable.
We should be reaching out as soon as we are done getting through to AT&T, they should be calling you on the number on file as well as emailing the new time.