Oakley Internet is slower than a turtle....why?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
4 posts Page 1 of 1
by blongway » Wed Jun 16, 2021 2:47 pm
Looked at Xfinity and compared. For less, I can get a lot more. Right now I pay around $65 for phone I barely use and internet we use a lot. Did the test and it came up with download speed is 16.69 Mbps and upload speed is 0.9 Mbps. No available upgrade is ridiculous. I checked the other site and for $30 I can get 200 Mbps download.......why is Sonic not doing something about it?
by dct » Wed Jun 16, 2021 4:08 pm
Internet connectivity has historically been pretty slow, not just in Oakley, or any specific part of California (or the United States), but everywhere.

For some providers, upgrading service is fairly trivial, especially for those providers who currently have infrastructure with a wide reach. Right now, we don't have a physical presence in your area, which means we rely on the existing infrastructure that is currently AT&T and their copper network.

We're doing what we can to expand our Gigabit Fiber network, which offers the same level of "trivial" effort to upgrade service, but we're not in your area yet. That's the long term plan - bring fiber to as many areas and homes as possible, but that kind of effort takes time.

If our service no longer makes sense for your situation, we get it. It's not by design, but due to being at an impasse for your needs, and what we can provide - we want you surfing on service that suits your needs too - but unfortunately, we don't have any other service options in the area just yet.
Dan T.
Community & Escalations Manager
707-547-3400
@Sonic
by blongway » Wed Jun 16, 2021 7:23 pm
I guess the question is how long? We have been with Sonic for a while now. Our house, and this area of Oakley, is newer. They are also building up more new homes next to our neighborhood. Now is the time to upgrade since newer lines are being put in by ATT. So how long are we looking at....6 months.....1 year......6 years?
by dct » Fri Jun 18, 2021 10:54 am
Each area is a case by case situation, and while the goal is to bring this service to as many people as possible, we don't know exactly how long that might take, or if this service will come to Oakley just yet. Even in cities that we expand to, there's no guarantee that all homes in a given area will have access; we do this home by home, street by street.

We don't publish our intent to build, or really any kind of information until late in the engineering stage to allow for pre-orders. If you need something beyond what we can currently offer in your area, you might be best served by exploring different options, and checking the forums from time to time, or heading over to www.sonic.com/availability to see what we have available.
Dan T.
Community & Escalations Manager
707-547-3400
@Sonic
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