Why the hell internet is missing for 2+ days?

[aabbccdd123]

Internet is missing for 2 days. Address is [Admin edit: removed for privacy]

Where is support? My ticket is unanswered for 2 days, ticket number is [Admin edit: removed for privacy]

WHAT THE HELL IS GOING ON?

My modem, cable, and everything is fine. It is SONIC PROBLEM, and SONIC is refusing to fix it! FIX IT ASAP!!!

[jacob.karinen]

Hello,

Unfortunately with everything that's going on we're not able to get to emails as quickly as we want to. The best way for immediate support is to contact our technical support team at 855-394-0100. I've gone ahead and removed your address from your post just for privacy's sake. I see we were able to get a technician scheduled for today, 07-13-2020, and hopefully they'll be able to get you back up and connected.

If you have any questions please don't hesitate to let us know.

Best regards,