Easy to win Dane- just tell me roughly when, after being loyal to sonic for over a decade, I can shut my friends up who have dpi/google spyware accelerator Comcast that is 5X faster than sonic at same cost
Have you approved the emails we receive? They don’t set any expectation or provide concrete updates
We used to provide our internal projected network activation dates, but then had issues in a number of cities with local permitting that created substantial delays. We also had problems with contractors not meeting their time-frames, for a variety of reasons. The delays upset consumers who had been told by us that we'd be ready on a certain date, but which we couldn't now meet due to the permitting and construction delays.
Because so many components are not within our own control, it's really challenging to assure that any date would be right. So now we don't provide dates. We feel like it's better to not make a promise that we cannot keep. This is why the updates are limited to initially the stages of construction, then later the percentage of the region actually activated. The goal is to demonstrate progress and provide as much transparency as possible, without raising false expectations.