Hi,
We have Fusion for our international Bookkeeping company. Service went down on Thursday 4/12 at 6pm, which is during the height of tax filing season.
Our service was the only one in the entire commercial building that went down. After 4 days of Building IT, 2 visits by AT&T, the entire issue was traced to Sonic's original installation which was done incorrectly and on a noisy line.
The Sonic Tech team who came out (Steve Thomas & Joey) ran new wiring from the phone room to server room. I actually overheard Steve's excitement about "we really hit a home run on this one!" He felt strongly that he not only solved our service issue but improved it to its max capabilities.
Needless to say, I was thrilled too. Going through such stress during the single most
Important time period for my business was very difficult and i lost thousands of dollars with the outages.
Unfortunately, at 4:20 this morning, our international team reported we are offline.
I sent an email to support, but with no after hours Sonic support, how do we deal with outages and lost income for our business?
How do I know Sonic has successfully fixed the issues and my service is continuously stable from this time forward?
Thank you,
Cailyn
Canna Kind Inc
We have Fusion for our international Bookkeeping company. Service went down on Thursday 4/12 at 6pm, which is during the height of tax filing season.
Our service was the only one in the entire commercial building that went down. After 4 days of Building IT, 2 visits by AT&T, the entire issue was traced to Sonic's original installation which was done incorrectly and on a noisy line.
The Sonic Tech team who came out (Steve Thomas & Joey) ran new wiring from the phone room to server room. I actually overheard Steve's excitement about "we really hit a home run on this one!" He felt strongly that he not only solved our service issue but improved it to its max capabilities.
Needless to say, I was thrilled too. Going through such stress during the single most
Important time period for my business was very difficult and i lost thousands of dollars with the outages.
Unfortunately, at 4:20 this morning, our international team reported we are offline.
I sent an email to support, but with no after hours Sonic support, how do we deal with outages and lost income for our business?
How do I know Sonic has successfully fixed the issues and my service is continuously stable from this time forward?
Thank you,
Cailyn
Canna Kind Inc