I'm dissapointed that I'm unable to get fiber at my house. I had my Sonic installer contact the plant manager for the reason. Just some background, I'm on Church Street in Noe Valley. Fiber is available but for some reason, they are unable to pull the wires from the PG&E pole (where the fiber and electrial lines run) across the street above the Muni lines to the pole in front of my house
Here's the plant manager's response:
The pole is not high enough to clear the muni lines and does not high enough to clear GO95. My question if Xfinity is able to pull their lines over which runs above the muni electrical lines to the pole in front of my hosue, why can't Sonic? Don't they run the same height? Anything that can be done to correct the deficiency?
I don't think this is the reason we cannot reach your home. We do not have fiber on the poles on Church street, because they are all overloaded at this time, so we cannot place anything new on them. Until PG&E replaces or reinforces those poles, we cannot build fiber there.