Fusion price increase and fiber expansion

Internet access discussion, including Fusion, FTTN and Gigabit Fiber!
559 posts Page 56 of 56
by pockyken007 » Thu Aug 03, 2017 12:21 pm
Ngu wrote:
At this point, my current speeds are just not cutting it. I was heavily considering switching to fusion x2, but apparently I do not qualify for the $50 introductory rate as a current customer. I think the worst part is that I was previously told a few months ago that I would be able to take advantage of the introductory rate. With my bill going up to ~$60 a month next month, adding x2 will increase my bill to $80 a month + modem rental fee. For the same price, I could get a Comcast 100mbps connection even after the 1 year promo rate. Now if there was even a hint of a possibility of fiber coming to my area, I would probably stick around, but based on Dane's previous posts it doesn't seem like my area will ever be serviced by sonic fiber. "Both Google and AT&T have said they've got plans to build fiber in San Jose, so we wouldn't build there if they do." "We're evaluating whole cities or substantial regions of whole cities at this point, not individual subdivisions. Small projects are generally not viable." Honestly, I've just about had it with the slow speeds and the price increase.


Nobody forces you to stay ... you can always vote with your $$$ and move to other alternatives out there
by jd94122 » Thu Aug 03, 2017 12:56 pm
Too bad that during the expansion and upgrade Sonic's ordering and customer service is slipping a bit. A loyal Sonic customer for years I was interested to find out about the fiber connection coming to my neighborhood. I spoke to a sales person on January 10th because I needed to ask some questions about the fiber implementation. After satisfying myself as to the details, I agreed to the upgrade on offer and was told that the price would be $40/month for the first year. I was told I would be contacted in July. I just called today, 8/3 to find my order was never recorded and that the price was now $50/month, no discount.
This is less than satisfactory.
jd
by elcon60 » Mon Aug 07, 2017 12:49 pm
We have been happy with our Sonic service for the past year. I was surprised to get the 15% ($10) increase after one year of service. I read and understand the need to increase the price. Hopefully there won't be a 15% increase every year.
by Sonic DSL Customer » Tue Aug 08, 2017 9:19 pm
I am a Sonic customer, I have Sonic fiber, I am OK and understand with $10 increase. I do not mind the $10 increase on fiber, even initially when Sonic false advertised for $40/month without little hidden fine prints regarding price increase after a year (now they called it after a year of contract but there was not “one year” contract us when we initially signed up). I have been a Sonic ambassador, telling and convincing friends and neighbors about how great Sonic is, even volunteer to help them sign up and offer to setup their network, some of my Friends don't have fiber yet, only slow DSL available, I still convinced them to cut over, telling them Sonic fiber is coming, be the first one to enjoy the technology etc., I brought in at least 15 customers for Sonic. One year after, my friends who are on DSL suddenly got a $10 increased, when I'm told that the price is double what AT&T and Comcast are offering compared to Sonic's DSL speed that is less than 8 Mbps, I felt like an idiot, I just want to slap on my own face few times and say, never ever do this again, do not listen to anyone including Sonic!! I am no longer trust what Sonic has to offer, this is just another Business tactic, same way that Sonic itself, AT&T and Comcast have been trashing each other. Sonic really has the guts to increase price on customer who doesn't even get a chance to enjoy Sonic fiber but still struggle with DSL speed without feeling ashamed of itself. It's so unfair to those customers who still live in the area that has no predictable plan for fiber, it's like A passenger arrived at the airport, buy a $1000 ticket to fly to New York, but then you are told the plane is coming, meanwhile you can get on the bus, they will drive you towards New York while you're waiting for the plane, then after 100 Miles or so later, you were told to pay $50 more for the ticket, because they need the money to get the plate over to pick you up, except just don't know when. Is this the strategy to push DSL customer away so Sonic can cut down on their costs on maintaining legacy network with AT&T? Or, just to take advantage of those customers. Sonic, please, if you can’t deliver, don't increase! I thought Sonic supposed to be the nice guy to protect their customer... I guess not. I just resigned as a Sonic ambassador simply because I am embarrassed to be one, I am now telling everyone I know, go find something else until fiber is available in your house, it doesn’t have to be Sonic.

“Our road map - Fusion copper first, then Fiber as uptake increases - is coming along. Spread the word!”… about the price increase without getting the fiber service? I will do that!
by DDM » Fri Aug 11, 2017 8:54 pm
Me too, after I signed up with Sonic Fusion, hoping to get Fiber soon but than after a year, they raised $10 on me... Don't sign up with Sonic if you don't see fiber on your street!
by pockyken007 » Mon Aug 14, 2017 10:04 am
DDM wrote:
Me too, after I signed up with Sonic Fusion, hoping to get Fiber soon but than after a year, they raised $10 on me... Don't sign up with Sonic if you don't see fiber on your street!



lol no uptake on your street means no fiber for you LOL .... :roll: :roll: :roll:
by joeyyung911 » Mon Aug 14, 2017 1:01 pm
How do you expect high uptake when you're not sure when/if fiber is coming? And their current offerings (speed) can't compete.
by pockyken007 » Mon Aug 14, 2017 1:37 pm
joeyyung911 wrote:
How do you expect high uptake when you're not sure when/if fiber is coming? And their current offerings (speed) can't compete.



if you read over some of the Dane responses they base their fiber deployment on many factors among them :

Existing customer base
housing density ( S/N streets firstbefore they do E/W )
Uptake possibility
etc.etc.

So yeah , if the block has no existing customers the chances for that block to get fiber go down based on what Dane had posted before .
by joeyyung911 » Tue Aug 15, 2017 9:40 pm
Well, I'm out. 10.5 months in, I'll be paying the ETF. Up and running with Comcast in an hour, all through online chat.

Comcast has gigabit, will Sonic compete in the same territory?
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